If you do have a problem with your home, and you believe it’s covered by your warranty with Premier Guarantee, then please raise your claim via our Claim Notification Portal. Once you have submitted your case, our specialist Claims team will review your case and get back to you with an update within 5 working days.
If you are making a new claim under one of our schemes Underwritten by AmTrust Europe Limited, please visit the Marley Risk claim form to submit a claim.
Your claim will be handled by Marley Risk Consultants Limited whose contact details can be found on the linked claim submission page
If you are claiming under any claim regarding insolvency please contact us
If you are making a new claim under one of our schemes Underwritten by Liberty Syndicate Management Limited (Syndicate 4472), please visit Liberty Claims
Any damage must be noted to your Developer at the time of the inspection.
Details of what is or is not covered can be found in your policy documentation. Check out our Homeowner’s Handbook for a list of common examples of claims we have received from homeowners, plus who you should look to contact in the occurrence of one of these faults.