Who we are
Premier Guarantee is a trading name of MD Insurance Services Ltd, part of the MD Group.
MD group (“we” or “us”) is a brand that represents the following registered companies:
The registered office for each MD Group company is:
2 Shore Lines Building
Wirral CH41 1AU
Telephone: 0151 650 4300
MD Insurance Services Limited, MDIS (International) Limited and MD Affinity Schemes Limited are each wholly owned by their parent company, HSB Engineering Insurance Limited (“HSB”). Each company in the MD Group forms part of the wider Munich Re group of companies.
The companies within the MD Group have been established to provide and administer insurance, surveying, building control and other related services. MD Insurance Services Limited is a managing general agent acting as an underwriting agency on behalf of a panel of insurers.
We do not offer advice and will not in any circumstances guarantee or warrant the solvency of any underwriter.
All data from this website is held by MD Insurance Services Limited.
What information we collect and how
The information that we collect via this website may include:
What we do with your information
The MD Group is committed to respecting your privacy and any personal information that we obtain from this website will be collected and used in accordance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and other applicable UK legislation.
The information we collect may be used by us, HSB or affiliated companies within the Munich Re group, our agents, our insurers and reinsurers, our professional advisers (including tax advisers, auditors, actuaries and legal advisers), your intermediary (if you have one) and, to the extent required by law, to relevant law enforcement and regulatory bodies.
These purpose for which we process personal information include:
In order to process for personal information for a particular purpose, we must have a “legal ground” to do so. The MD Group has “legal grounds” to process your personal information where:
In assessing any claims you make against a policy (if applicable), we or our agents may undertake checks against: publicly available information about you such as the electoral roll, county court judgments, bankruptcy orders or repossessions; financial crime detection agencies and insurance industry databases; and information held internally, by other companies within the MD Group, or by any of our affiliated companies within the Munich Re Group. Your information may also be shared with other insurers either directly or via those acting for us for example, loss adjusters and investigators.
We are currently conducting a trial with a software company, the aim of this trial is to improve the conciliation and claims experience for all parties. Should you report potential defects to our Dispute Resolution Service or to our Claims Team you may be invited to join a software portal. This portal will allow information to be uploaded and shared by all parties with the aim of expediting the conciliation process or any repairs authorised by our claims team.
It may be necessary to transfer your information to other companies within the MD Group, HSB, affiliate companies within the Munich Re group or service providers located both inside and outside the European Economic Area for any of the above purposes and for system administration. Any transfers made will be in full compliance with all aspects of the Data Protection Act 2018 and in accordance with the UK GDPR.
Any data submitted may be used for marketing purposes provided we have a legitimate interest to do so. If you have expressed an interest in a job role and contacted the MD Group, then we will respond to you accordingly. This may be by telephone, email or written correspondence.
You can ask us to update or remove or express any concerns about your personal information at any time by submitting your request through the Contact Us page of this website or call 0151 650 4300.
You also have the right to request a copy of all the personal information we hold about you under the UK GDPR. To do this, simply write to us at the following address:
The Data Protection Team
MD Insurance Services Limited
2 Shore Lines Building
We will take all reasonable steps to confirm your identity before providing you with details of any personal information. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please write to us at the above address or email firstname.lastname@example.org as soon as possible. We will promptly correct any information found to be incorrect.
Other websites and information security
You should carefully read the privacy policies of these websites before submitting any personal information.
You should also be aware that communications over the internet, such as e-mails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the internet. The MD Group cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
Please note that all telephone calls are recorded for quality monitoring, training, compliance and security purposes only.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and offline.
From time-to-time our site requests information via surveys. Participation in these surveys is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as address, age level). Contact information will be used for purposes of monitoring or improving the use and satisfaction of this site.